We are committed to providing a high standard of service to the public in everything we do. We really value your opinions and feedback on how we measure up to these high standards. Your comments, both positive and negative, are very important to us.
- Positive comments and experiences help us recognise, record and learn from good practice so that we can improve our performance in the future.
- Negative comments, arising from mistakes we have made, give us the chance to put things right and, importantly, help us improve.
When we do well
We are always pleased to hear when we have done something particularly well, and the comments forms at all National Park Centres are an easy way to record and submit your views. Alternatively, you can email lesley.knevitt@yorkshiredales.org.uk or phone her on 01969 652326. Your comments will be passed on to the appropriate officer.
When things go wrong
The National Park Authority has an effective procedure for recording and dealing with your complaints. Details of how to make a complaint can be downloaded by clicking on the link below:
Alternatively, please email lesley.knevitt@yorkshiredales.org.uk or phone 01969 652326 for further advice or to obtain a copy of the Authority's complaints policy.
Your complaint will be treated in confidence and any personal details we hold in the course of processing a complaint will only be made available to those involved in investigating that complaint. We do not publish details of complaints. Please see our Privacy Notice for details of how personal information is handled.
Insider knowledge
There are occasions within organisations that things go wrong out of the public eye. Troubles may only be seen by those on the 'inside', for example, employees of the National Park Authority, Members, and third parties such as contractors or potential contractors.
In our determination to be a high quality and efficient organisation, we have a 'Confidential Reporting Policy'. This allows those behind the public eye to raise concerns about fraud, discrimination, or misuse of National Park Authority property. This is sometimes known as 'whistleblowing'.
If you would like to know more about this, please email secretariat@yorkshiredales.org.uk
